Refund Policy

1. Refunds for Point Top-Ups

Points are topped up and refunded at 1 point (P) = KRW 1.

• Unused points may be submitted for refund using ‘Request refund’ on the My Page (Points) screen, or through customer support.
• Points topped up by card are returned by cancelling the original payment; otherwise the amount is refunded to the bank account registered with the request.
• Points already spent (task processing completed, similar-question generation, exam publishing and so on) are not refunded. Charging takes place when processing completes, and failed processing is never deducted, so it is not subject to refund.
• Points granted free of charge, such as the sign-up bonus, are not eligible for refund.
• The validity period and refundable period of topped-up points are limited to within 1 year of the payment date.
• Topped-up points may be used only in the member's own account and may not be transferred, gifted, sold or exchanged between members.
• Order in which points are spent: Your points are spent in this order — trial points, then points you purchased, then points granted for free. As you use the service your purchased points go down first, so the refundable amount goes down with them. Points spent before a top-up are never charged again to that top-up.

2. Refunds for Plan Subscriptions

• Full refund (within 7 days): where no paid feature of the plan has been used even once within 7 days of the payment date, 100% of the amount paid is refunded.
• After 7 days, or where the plan has been used: refunds for a simple change of mind are restricted. Where there is a technical error on the part of the Company, a pro-rata or full refund is considered on an individual basis.
• After a subscription is cancelled, the features remain available until the end of the period already paid for, and no refund is made for that period.

3. Grounds on Which a Refund Is Not Available

• Where use has been restricted due to a breach of the Terms of Service
• Where a refund is requested for a simple change of mind more than 7 days after payment for a plan and after paid features have been used
• Points already spent (processing completed) and points granted free of charge
• Points for which 1 year has passed since the top-up payment date
• Where fraudulent use, or payment made with false information, has been confirmed

4. Refund Procedure

1. Submit the reason for the refund and the refund method (card cancellation / bank account) using ‘Request refund’ on the Points screen, or to customer support (devapril2023@gmail.com / 070-8019-1403).
2. We confirm whether a refund is available and reply within 3 business days of receipt.
3. Once approved, the cancellation or refund is processed within 3–5 business days (this may take up to 7 business days depending on the card issuer's policy).

5. Payment Processing and Dispute Resolution

All payments are processed through TossPayments Inc. If you have an objection concerning a refund, please contact customer support; you may then apply for mediation to the Korea Consumer Dispute Settlement Commission.

DevApril Co., Ltd. · Email devapril2023@gmail.com · Phone 070-8019-1403